Job Sub-Category: IT Support
Job Type: Full Time On-site

1st or 2nd line IT and Tech Support (French / Italian speaking)

Location: Manchester area

Job type: Full time, permanent

Working hours: 4 days on 4 days off 7am – 7pm or 7pm -7am 

Company profile: IT software support company

Company Description:

Our client is a well-established and fast growing IT and Tech support provider across the UK and Europe who is seeking people with strong Technical backgrounds. They are providing specific training related to their CRM software and excellent career opportunities within the IT support team.

 Overview:

As 1st line IT and Tech Support you will be responsible to provide excellent customer service and manage various technical problems such as hardware, network or software issues. With more than 2 years’ experience you can join the 2nd or 3rd line Technical support team.

Responsibilities:

  • Provide professional sales and customer service support for the customers to find the right product and service what they need for
  • Give technical support for new and existing clients
  • Maintain customer records into the system
  • Process payments and refund or exchange procedures

Requirements:

  • Relevant IT studies (Windows, Active directory, Debugging etc.)
  • Similar experience would be a strong advantage
  • Fluent French or Italian speaking and writing
  • Driving license and car holder, able to commute to the company’s location (outside of Manchester city)
  • Fully eligible to work in UK without restriction

Benefits:

  • Salary is between £23,000 – 28,000 per annum depending on experience
  • + Shift Allowance + Bonus and Benefits
  • Excellent training  and personal development plan
  • Company pension and health insurance
  • Free on-site parking
  • 25 days holidays + bank holidays
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