Job Sub-Category: IT Support
Job Location: Netherlands

IT Support Specialist – German or Dutch or French speaking

Type: Full-Time, Permanent
Working hours: Mon-Fri 8.30am – 5pm

Start date:  Immediately

Company’s location in Maastricht area in the Netherlands (Office based)

*** Open for recent graduates too ***
Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking tech-savvy individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

Are you passionate about technology? Do you have a knack for solving IT puzzles?
If you’re ready to embrace a dynamic role and consider a move to the Netherlands, this is the opportunity you’ve been waiting for.

As a 1st Line Technical Support Specialist, you’ll be at the forefront of customer satisfaction. Your role involves addressing a variety of technical challenges, from hardware and network issues to software troubleshooting. Join our team of experts dedicated to delivering top-tier product advice and support. At our customer-centric company, there’s no cold calling or high-pressure sales tactics. Instead, we focus on providing solutions to incoming inquiries and questions.

Responsibilities:
  • Provide exceptional customer service and expert product support, helping customers find the right solutions
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.
Requirements:
  • In-depth knowledge of computer hardware, including Windows operating systems. Familiarity with PC components such as processors, sound cards, and video cards, gaming.
  • IT studies background with skills in Windows, Active Directory, debugging, and fault diagnosis (a plus).
  • Previous experience in telephone support or online customer service (preferred). IT support experience would be advantageous
  • Proficiency in English is mandatory. Fluency in at least one of the following languages (written and spoken): German or Dutch or French speaking
  • Knowledge of other languages like (Italian or Spanish or Polish or Portuguese or Swedish or Danish) are bonuses.
  • Ability to work onsite at our Netherlands location (Maastricht area).
  • Eligible to work in the Netherlands.
Benefits:
  • Competitive salary range: €26,400 – €30,900 per annum.
  • Includes basic monthly gross of €2,200, 8% holiday allowance, and language allowance up to €200 per month.
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.
Have you ever built your own computer? Are you a gamer, a real PC fan?

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team!

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