IT Support Specialist – German speaking

Type: Full-Time, Permanent
Working hours: Mon-Fri 8.30am – 5pm
Company’s location in Maastricht area in the Netherlands (Office based)

*** Open for recent graduates too ***

Company Overview:

Join a rapidly growing IT hardware support company that specializes in custom-built computers and laptops for gaming. Our client is seeking tech-savvy individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

Are you passionate about technology? Do you have a knack for solving IT puzzles?
If you’re ready to embrace a dynamic role and consider a move to the Netherlands, this is the opportunity you’ve been waiting for.

As a 1st Line Technical Support Specialist, you’ll be at the forefront of customer satisfaction. Your role involves addressing a variety of technical challenges, from hardware and network issues to software troubleshooting. Join our team of experts dedicated to delivering top-tier product advice and support. At our customer-centric company, there’s no cold calling or high-pressure sales tactics. Instead, we focus on providing solutions to incoming inquiries and questions.

Responsibilities:

  • Provide exceptional customer service and expert product support, helping customers find the right solutions
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.

Requirements:

  • In-depth knowledge of computer hardware, including Windows operating systems. Familiarity with PC components such as processors, sound cards, and video cards, gaming.
  • IT studies background with skills in Windows, Active Directory, debugging, and fault diagnosis (a plus).
  • Previous experience in telephone support or online customer service (preferred). IT support experience would be advantageous
  • Proficiency in English is mandatory. Fluency in German
  • Knowledge of other languages like (Dutch or French or Polish or Portuguese or Spanish or Swedish or Danish) are bonuses.
  • Ability to work onsite at our Netherlands location (Maastricht area).
  • Eligible to work in the Netherlands.

Benefits:

  • Competitive salary range: €26,400 – €30,900 per annum.
  • Includes basic monthly gross of €2,200, 8% holiday allowance, and language allowance up to €200 per month.
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.

Have you ever built your own computer? Are you a gamer, a real PC fan?

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team!

it-support@brs.email

Job Types: Full-time, Permanent

Salary: €26,400.00 – €30,900.00 per year

Ability to commute/relocate:

  • Heerlen: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you comfortable commuting to this job’s location?
  • Are you happy to move to the Netherlands, in Maastricht area?
  • Will you now or in the future require sponsorship for employment visa status?
  • Have you ever built on your own PC?
  • Are you legally authorized to work in Netherlands?

Education:

  • High school or equivalent (Preferred)

Experience:

  • IT support: 1 year (Required)

Language:

  • German (Required)
  • English (Required)

Work Location: In person

Expected Start Date: 01/11/2023 / Immediately

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