Expired on: Jun 30, 2023
Job Sub-Category: IT Support
Job Location: Leeds

Title: 1st line IT and Tech Support

Location: Leeds           

Job type: Full time, permanent

Working hours: Mon – Fri, day shift: 8am – 5pm or evening shift: 11am – 8pm

Company profile: IT software support company

Company Description:

Our client is a well-established and fast growing IT and Tech support provider across the UK and Europe who is seeking people with strong Technical backgrounds. They are providing specific training related to their CRM software and excellent career opportunities within the IT support team.

 Overview:

As 1st line IT and Tech Support you will be responsible to provide excellent customer service and manage various technical problems such as hardware, network or software issues. With more than 2 years’ experience you can join the 2nd or 3rd line Technical support team.

Responsibilities:

  • Provide professional sales and customer service support for the customers to find the right product and service what they need for
  • Give technical support for new and existing clients
  • Maintain customer records into the system
  • Process payments and refund or exchange procedures

Requirements:

  • Relevant IT studies (Windows, Active directory, Debugging etc.)
  • Similar experience would be a strong advantage
  • Any European language fluency is a bonus (French/German/Italian/Spanish/Portuguese)
  • Able to commute and work onsite one of the company’s location: Leeds, Sheffield, Nottingham, Manchester or Birmingham
  • Fully eligible to work in UK without restriction

Benefits:

  • Salary is between £23,000 – 28,000 per annum depending on experience
  • + Shift Allowance + Bonus and Benefits
  • Excellent training  and personal development plan
  • Company pension and health insurance
  • Free on-site parking
  • 25 days holidays + bank holidays
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