18Mar

Bilingual Customer Support Specialists

Bilingual Customer Support Specialists

Salary: depending on experience: £26,000 – 30,000 p.a. + Excellent Benefits

About the Opportunity:

We’re on the lookout for vibrant Bilingual Customer Support Specialists to integrate into the vibrant team of a cutting-edge tech enterprise. Our partner has pioneered a groundbreaking solution that’s reshaping industries and redefining measurement norms.

If you’re driven by the desire to deliver top-notch customer service and are fluent in EU languages, we’re eager to have you on board!

Role Overview:

You’ll be at the forefront of our customer interaction strategy, providing invaluable assistance across multiple touchpoints including tickets, phone calls, and live chat.

Responsibilities:
  • Swift and professional handling of customer inquiries via email and social media platforms.
  • Prioritization and efficient resolution of customer support tickets to ensure utmost satisfaction.
  • Assisting non-technical users with technical questions in a clear and insightful manner.
  • Striving for stellar first-time resolutions for all customer issues.
  • Flexibility to adapt to the evolving needs of our EU clientele, with a primary focus on addressing their queries.
  • Willingness to accommodate occasional evening and weekend shifts as per business requirements.
Essential Skills:
  • Proficiency in Multilingual Communication – EU Languages including French, German, Dutch, Italian, Spanish, Portuguese, etc.
  • Ability to grasp technical queries and deliver effective solutions.
  • Prior experience in customer service roles.
  • Strong organizational and problem-solving acumen.
  • Exposure to digital environments.
  • Proven track record in generating sales leads.
  • Eagerness to exceed expectations, fostering positive feedback and driving business growth.
Desirable Skills:
  • Previous exposure to e-commerce environments.
  • Familiarity with email customer service for technical products.
  • Knowledge of CRM systems, especially Shopify/Gorgias.
  • Comfort in engaging with customers over phone calls.
  • Fluency in multiple EU languages.
  • Experience managing customer queries via phone calls.
  • Understanding of technology-related products and services.
Why Choose Us?

Joining our team means becoming an integral part of a rapidly expanding, award-winning organization committed to reshaping measurement practices worldwide. We cultivate a collaborative and supportive work environment where your contributions are celebrated alongside talented professionals driven by a shared passion for making a significant impact.

Ready to embark on this exciting journey with us? Send in your application, including a CV.

Benefits:
  • Flexible, hybrid working culture
  • 25 days’ holiday + bank holidays
  • Profit bonus scheme
  • Healthcare cash plan
  • Collaborative working environment
  • Employee share scheme
  • Employer pension scheme
  • Choice of hardware
  • Gym discounts
  • Free on-site parking
  • Training and development opportunities

If you meet our criteria and are excited about the opportunity to join a dynamic team in a remote work environment, we invite you to submit your application, including a cover letter and CV.

17Mar

IT support – French speaking

IT support – French speaking

Location: Maastricht area, The Netherlands
Type: Full-Time, Permanent
Working hours: Mon-Fri 8.30am – 5pm
Start date: Immediately
Fully office based
Salary: please send your CV with your salary expectation

Open to recent graduates as well – Training and excellent career opportunity provided
Next available start date: 1st April. Apply NOW and secure your place!

Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking multilingual individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

If you’re ready to a dynamic role and open to the idea of moving to the Netherlands, this could be the perfect opportunity for you.
As a 1st Line Technical Support Specialist, you’ll be at the forefront of ensuring our customers are happy. Your job will involve tackling various technical issues, from problems with devices and networks to helping with software troubles. You’ll be part of our team of experts who are here to provide helpful advice and support for our products. We don’t do cold calls or use high-pressure sales tactics in our customer-focused company. Instead, our main goal is to answer questions and provide solutions to the questions people ask

Responsibilities:
  • Provide exceptional customer service and expert product support, helping customers find the right solutions.
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.
Requirements:
  • Knowledge of computer hardware, including Windows operating systems. Familiarity with computer components such as processors, sound cards, and video cards.
  • Gaming background would be ideal.
  • High level of English fluency is mandatory.
  • Fluency in French written and spoken.
  • Ability to work onsite at our Netherlands location (Maastricht area / Heerlen).
  • Eligible to work in the Netherlands
Beneficial:
  • Previous experience in telephone support or online customer service would be advantageous.
  • IT support experience would be beneficial or IT studies, background with skills in Windows, Active Directory, debugging, and fault diagnosis a plus.
  • Any other language knowledge is a bonus: especially: Danish, Finnish, Norwegian, Dutch, Italian, Spanish, Portuguese, German, Polish, Latvian, Estonian, Lithuanian, Romanian, Hungarian, Slovakian, Czech, Serbo-Croatian
Benefits:
  • Salary + Bonus with Annual salary review and increase
  • RELOCATION SUPPORT (reimbursing travel expenses up to €150, help to find local accommodation in Heerlen/Maastricht area)
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team!
Send your CV to: it-support@brs.email

About Us:

As a dedicated recruitment agency, working exclusively on this project, we offer full support for You to be successful in this role, including:

✔Professional CV upgrades
✔LinkedIn profile optimization
✔Interview coaching

We also have plenty of job opportunities across the UK, Europe, Australia, and New Zealand.

17Mar

IT support – Danish speaking

IT support – Danish speaking

Location: Maastricht area, The Netherlands
Type: Full-Time, Permanent
Working hours: Mon-Fri 8.30am – 5pm
Start date: Immediately
Fully office based
Salary: please send your CV with your salary expectation

Open to recent graduates as well – Training and excellent career opportunity provided
Next available start date: 1st April. Apply NOW and secure your place!

Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking multilingual individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

If you’re ready to a dynamic role and open to the idea of moving to the Netherlands, this could be the perfect opportunity for you.
As a 1st Line Technical Support Specialist, you’ll be at the forefront of ensuring our customers are happy. Your job will involve tackling various technical issues, from problems with devices and networks to helping with software troubles. You’ll be part of our team of experts who are here to provide helpful advice and support for our products. We don’t do cold calls or use high-pressure sales tactics in our customer-focused company. Instead, our main goal is to answer questions and provide solutions to the questions people ask

Responsibilities:
  • Provide exceptional customer service and expert product support, helping customers find the right solutions.
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.
Requirements:
  • Knowledge of computer hardware, including Windows operating systems. Familiarity with computer components such as processors, sound cards, and video cards.
  • Gaming background would be ideal.
  • High level of English fluency is mandatory.
  • Fluency in Danish written and spoken.
  • Ability to work onsite at our Netherlands location (Maastricht area / Heerlen).
  • Eligible to work in the Netherlands
Beneficial:
  • Previous experience in telephone support or online customer service would be advantageous.
  • IT support experience would be beneficial or IT studies, background with skills in Windows, Active Directory, debugging, and fault diagnosis a plus.
  • Any other language knowledge is a bonus: especially: Finnish, Norwegian, Dutch, French, Italian, Spanish, Portuguese, German, Polish, Latvian, Estonian, Lithuanian, Romanian, Hungarian, Slovakian, Czech, Serbo-Croatian
Benefits:
  • Salary + Bonus with Annual salary review and increase
  • RELOCATION SUPPORT (reimbursing travel expenses up to €150, help to find local accommodation in Heerlen/Maastricht area)
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team!
Send your CV to: it-support@brs.email

About Us:

As a dedicated recruitment agency, working exclusively on this project, we offer full support for You to be successful in this role, including:

✔Professional CV upgrades
✔LinkedIn profile optimization
✔Interview coaching

We also have plenty of job opportunities across the UK, Europe, Australia, and New Zealand.

24Feb

IT support – Polish speaking

IT support – Polish speaking

Location: Heerlen, Maastricht area, The Netherlands
Type: Full-Time, Permanent
Working hours: Mon-Fri 8.30am – 5pm
Start date: Immediately
Fully office based
Salary: please send your CV with your salary expectation

Open to recent graduates as well – Training and excellent career opportunity provided
Next available start dates: 4th March or 1st April. Apply NOW and secure your place!

Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking multilingual individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

If you’re ready to a dynamic role and open to the idea of moving to the Netherlands, this could be the perfect opportunity for you.
As a 1st Line Technical Support Specialist, you’ll be at the forefront of ensuring our customers are happy. Your job will involve tackling various technical issues, from problems with devices and networks to helping with software troubles. You’ll be part of our team of experts who are here to provide helpful advice and support for our products. We don’t do cold calls or use high-pressure sales tactics in our customer-focused company. Instead, our main goal is to answer questions and provide solutions to the questions people ask

Responsibilities:

  • Provide exceptional customer service and expert product support, helping customers find the right solutions.
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.

Requirements:

  • Knowledge of computer hardware, including Windows operating systems. Familiarity with computer components such as processors, sound cards, and video cards, gaming background would be ideal.
  • High level of English fluency is mandatory.
  • Fluency in Polish written and spoken.
  • Ability to work onsite at our Netherlands location (Maastricht area / Heerlen).
  • Eligible to work in the Netherlands

Beneficial:

  • Previous experience in telephone support or online customer service would be advantageous.
  • IT support experience would be beneficial or IT studies, background with skills in Windows, Active Directory, debugging, and fault diagnosis a plus.
  • Any other language knowledge is a bonus: especially: Danish, Finnish, Norwegian, Dutch, Italian, Spanish, Portuguese, French, German, Latvian, Estonian, Lithuanian, Romanian, Hungarian, Slovakian, Czech, Serbo-Croatian

Benefits:

  • Salary + Bonus with Annual salary review and increase
  • RELOCATION SUPPORT (reimbursing travel expenses up to €150, help to find local accommodation in Heerlen area)
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.
 Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team! Send your CV to: it-support@brs.email

 

About Us:

As a dedicated recruitment agency, working exclusively on this project, we offer full support for You to be successful in this role, including:

✔Professional CV upgrades
✔LinkedIn profile optimization
✔Interview coaching

We also have plenty of job opportunities across the UK, Europe, Australia, and New Zealand.

24Feb

IT support – German speaking

IT support – German speaking

Location: Heerlen, Maastricht area, The Netherlands
Type: Full-Time, Permanent
Working hours: Mon-Fri 8.30am – 5pm
Start date: Immediately
Fully office based
Salary: please send your CV with your salary expectation

Open to recent graduates as well – Training and excellent career opportunity provided
Next available start dates: 1st April. Apply NOW and secure your place!

Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking multilingual individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

If you’re ready to a dynamic role and open to the idea of moving to the Netherlands, this could be the perfect opportunity for you.
As a 1st Line Technical Support Specialist, you’ll be at the forefront of ensuring our customers are happy. Your job will involve tackling various technical issues, from problems with devices and networks to helping with software troubles. You’ll be part of our team of experts who are here to provide helpful advice and support for our products. We don’t do cold calls or use high-pressure sales tactics in our customer-focused company. Instead, our main goal is to answer questions and provide solutions to the questions people ask

 

Responsibilities:

  • Provide exceptional customer service and expert product support, helping customers find the right solutions.
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.

 

Requirements:

  • Knowledge of computer hardware, including Windows operating systems. Familiarity with computer components such as processors, sound cards, and video cards, gaming background would be ideal.
  • High level of English fluency is mandatory.
  • Fluency in German written and spoken.
  • Ability to work onsite at our Netherlands location (Maastricht area / Heerlen).
  • Eligible to work in the Netherlands

 

Beneficial:

  • Previous experience in telephone support or online customer service would be advantageous.
  • IT support experience would be beneficial or IT studies, background with skills in Windows, Active Directory, debugging, and fault diagnosis a plus.
  • Any other language knowledge is a bonus: especially: Danish, Finnish, Norwegian, Dutch, Italian, Spanish, Portuguese, French, Polish, Latvian, Estonian, Lithuanian, Romanian, Hungarian, Slovakian, Czech, Serbo-Croatian

 

Benefits:

  • Salary + Bonus with Annual salary review and increase
  • RELOCATION SUPPORT (reimbursing travel expenses up to €150, help to find local accommodation in Heerlen area)
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.
Join our diverse team of tech enthusiasts in our brand-new office.
Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team! Send your CV to: it-support@brs.email

 

About Us:

As a dedicated recruitment agency, working exclusively on this project, we offer full support for You to be successful in this role, including:

✔Professional CV upgrades
✔LinkedIn profile optimization
✔Interview coaching

We also have plenty of job opportunities across the UK, Europe, Australia, and New Zealand.

06Nov

Customer Service – IT support (Italian speaking)

Customer Service – IT support (Italian speaking)

Company profile: IT support company (hardware)

Location: Heerlen, Maastricht area, The Netherlands

Type: Full-Time, Permanent

Working hours: Mon-Fri 8.30am – 5pm

Start date: Immediately

Fully office based

Salary: up to €31,000 per annum + RELOCATION support + training

*** Have you ever built your own computer? Are you a gamer, a real PC fan? We are looking for you! ***

Company Description:

Our client is a well-established and fast growing IT and Tech support provider across the UK and Europe who is seeking people with strong Technical backgrounds at their recently open Customer Center in Netherlands. They are providing specific training related to their CRM software and excellent career opportunities within the IT support and Customer Service team.

Overview:

As 1st line Tech Support you will be responsible to provide excellent customer service and handle various technical problems such as hardware, network or software issues. The customer service team is to provide efficient and effective product advice and support. In line with the policy nobody has to do cold calls or pressure customers, the team is taking care of incoming inquiries and questions.

Responsibilities:
  • Provide professional product support for the customers to find the right product and service what they need for
  • Give technical support for new and existing clients
  • Maintain customer records into the system
  • Process payments and refund or exchange procedures
  • Liaise with production and administration departments as the need arises.
Requirements:
  • Knowledge of computer hardware along with a Windows operating systems required.
  • IT studies a bonus (Windows, Active directory, debugging and fault diagnosis etc.).
  • Similar telephone support, online Customer Service experience would be a strong advantage.
  • Italian and English (written and spoken) required. Any European language proficiency is a bonus.
  • Able to commute and work onsite at the company’s location in Netherlands (Maastricht area)
  • You need to be fully eligible to work in Netherlands.
Benefits:
  • Salary is from €2400 / month: Basic is from € 2200 / month + Holiday allowance 8% + Language allowance up to €200 / month
  • + End of year bonus and other Benefits (Discount on products)
  • We are providing excellent training and personal development plan
  • Company pension and health insurance, free on-site parking.
  • We are a multilingual and multicultural company, we are building our new team in a brand new and trendy office. Very friendly and encouraging environment.

 

As a Recruitment Agency we are offering Brilliant Solutions for Job Seekers

✔ Professional CV Upgrade

✔ LinkedIn Profile Optimisation

✔ Interview Coaching

✔ JOBS across UK, Europe, Australia and New Zealand

Find more exciting and Brilliant job opportunity or career change HERE: https://brilliant-recruitment-solutions.co.uk

We’re excited to announce our new Referral Program! If you know a company that could benefit from our recruitment services, you can help them and earn a reward for yourself too:

Referral Program

 

31Oct

German speaking IT Technician 

German speaking IT Technician 

Location: Heerlen, Maastricht area, The Netherlands

Type: Full-Time, Permanent

Working hours: Mon-Fri 8.30am – 5pm

Start date: Immediately

Fully office based

Salary: up to €31,000 per annum + RELOCATION support + training

 

Open to recent graduates as well – Training and excellent career opportunity provided

Next available start dates: 14th November or 4th December or 8th January

Apply NOW and secure your place!

Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking tech-savvy individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

Are you passionate about computers and technology? Interested in gaming industry? Do you enjoy solving IT puzzles? If you’re ready to a dynamic role and open to the idea of moving to the Netherlands, this could be the perfect opportunity for you.
As a 1st Line Technical Support Specialist, you’ll be at the forefront of ensuring our customers are happy. Your job will involve tackling various technical issues, from problems with devices and networks to helping with software troubles. You’ll be part of our team of experts who are here to provide helpful advice and support for our products. We don’t do cold calls or use high-pressure sales tactics in our customer-focused company. Instead, our main goal is to answer questions and provide solutions to the questions people ask

Responsibilities:

  • Provide exceptional customer service and expert product support, helping customers find the right solutions.
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.

Requirements:

  • Knowledge of computer hardware, including Windows operating systems. Familiarity with PC components such as processors, sound cards, and video cards, gaming.
  • IT studies, background with skills in Windows, Active Directory, debugging, and fault diagnosis (a plus).
  • Previous experience in telephone support or online customer service (preferred).
    IT support experience would be advantageous
  • Proficiency in English is mandatory. Fluency in German (written and spoken).
  • Any other language knowledge is a bonus: especially: Swedish, Danish, Dutch, Italian, Spanish, Portuguese, French, Polish, Latvian, Estonian, Lithuanian, Romanian, Hungarian, Slovakian, Czech, Serbo-Croatian.
  • Ability to work onsite at our Netherlands location (Maastricht area / Heerlen).
  • Eligible to work in the Netherlands

Benefits:

  • Competitive salary up to €31,000 per annum.
  • Includes basic monthly gross of €2,200 + 8% holiday allowance, and language allowance up to €200 per month with annual salary review.
  • RELOCATION SUPPORT (reimbursing travel expenses up to €150, help to find local accommodation in Heerlen area)
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.
Have you ever built your own computer? Are you a gamer, a real PC fan?

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team!
Send your CV to: it-support@brs.email

 

About Us:

As a dedicated recruitment agency working exclusively on this project, we offer full support for You to be successful for this role, including:

✔Professional CV upgrades

✔LinkedIn profile optimization

✔Interview coaching

 

We also have plenty of job opportunities across the UK, Europe, Australia, and New Zealand.

 

31Oct

Dutch speaking IT Technician 

Dutch speaking IT Technician 

Location: Heerlen, Maastricht area, The Netherlands

Type: Full-Time, Permanent

Working hours: Mon-Fri 8.30am – 5pm

Start date: Immediately

Fully office based

Salary: up to €31,000 per annum + RELOCATION support + training

 

Open to recent graduates as well – Training and excellent career opportunity provided

Next available start dates: 14th November or 4th December or 8th January

Apply NOW and secure your place!

 

Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking tech-savvy individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

Are you passionate about computers and technology? Interested in gaming industry? Do you enjoy solving IT puzzles? If you’re ready to a dynamic role and open to the idea of moving to the Netherlands, this could be the perfect opportunity for you.
As a 1st Line Technical Support Specialist, you’ll be at the forefront of ensuring our customers are happy. Your job will involve tackling various technical issues, from problems with devices and networks to helping with software troubles. You’ll be part of our team of experts who are here to provide helpful advice and support for our products. We don’t do cold calls or use high-pressure sales tactics in our customer-focused company. Instead, our main goal is to answer questions and provide solutions to the questions people ask

 

Responsibilities:

  • Provide exceptional customer service and expert product support, helping customers find the right solutions.
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.

 

Requirements:

  • Knowledge of computer hardware, including Windows operating systems. Familiarity with PC components such as processors, sound cards, and video cards, gaming.
  • IT studies, background with skills in Windows, Active Directory, debugging, and fault diagnosis (a plus).
  • Previous experience in telephone support or online customer service (preferred).
    IT support experience would be advantageous
  • Proficiency in English is mandatory. Fluency in Dutch (written and spoken).
  • Any other language knowledge is a bonus: especially: Swedish, Danish, German, Italian, Spanish, Portuguese, French, Polish, Latvian, Estonian, Lithuanian, Romanian, Hungarian, Slovakian, Czech, Serbo-Croatian.
  • Ability to work onsite at our Netherlands location (Maastricht area / Heerlen).
  • Eligible to work in the Netherlands

 

Benefits:

  • Competitive salary up to €31,000 per annum.
  • Includes basic monthly gross of €2,200 + 8% holiday allowance, and language allowance up to €200 per month with annual salary review.
  • RELOCATION SUPPORT (reimbursing travel expenses up to €150, help to find local accommodation in Heerlen area)
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.

 

Have you ever built your own computer? Are you a gamer, a real PC fan?

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

 

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team!
Send your CV to: it-support@brs.email

 

About Us:

As a dedicated recruitment agency, working exclusively on this project, we offer full support for You to be successful in this role, including:

✔Professional CV upgrades

✔LinkedIn profile optimization

✔Interview coaching

 

We also have plenty of job opportunities across the UK, Europe, Australia, and New Zealand.

 

31Oct

Swedish or Danish speaking Customer Service 

Swedish or Danish speaking Customer Service 

Location: Heerlen, Maastricht area, The Netherlands

Type: Full-Time, Permanent

Working hours: Mon-Fri 8.30am – 5pm

Start date: Immediately

Fully office based

Salary: up to €31,000 per annum + RELOCATION support + training

 

Open to recent graduates as well – Training and excellent career opportunity provided

Next available start dates: 14th November or 4th December or 8th January

Apply NOW and secure your place!

 

Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking Danish or Swedish speaking individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

 

Job Description:

If you’re ready to a dynamic role and open to the idea of moving to the Netherlands, this could be the perfect opportunity for you.
As a 1st Line Technical Support Specialist, you’ll be at the forefront of ensuring our customers are happy. Your job will involve tackling various technical issues, from problems with devices and networks to helping with software troubles. You’ll be part of our team of experts who are here to provide helpful advice and support for our products. We don’t do cold calls or use high-pressure sales tactics in our customer-focused company. Instead, our main goal is to answer questions and provide solutions to the questions people ask

 

Responsibilities:

  • Provide exceptional customer service and expert product support, helping customers find the right solutions.
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.

 

Requirements:

  • Previous experience in telephone support or online customer service required.
    IT support experience would be advantageous
  • Proficiency in English is mandatory. Fluency in Danish or Swedish (written and spoken).
  • Any other language knowledge is a bonus: especially: German, Dutch, Italian, Spanish, Portuguese, French, Polish, Latvian, Estonian, Lithuanian, Romanian, Hungarian, Slovakian, Czech, Serbo-Croatian.
  • Ability to work onsite at our Netherlands location (Maastricht area / Heerlen).
  • Eligible to work in the Netherlands
  • Knowledge of computer hardware, including Windows operating systems. Familiarity with PC components such as processors, sound cards, and video cards, gaming would be ideal.
  • IT studies, background with skills in Windows, Active Directory, debugging, and fault diagnosis a plus.

Benefits:

  • Competitive salary up to €31,000 per annum.
  • Includes basic monthly gross of €2,200 + 8% holiday allowance, and language allowance up to €200 per month with annual salary review.
  • RELOCATION SUPPORT (reimbursing travel expenses up to €150, help to find local accommodation in Heerlen area)
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.

 

Have you ever built your own computer? Are you a gamer, a real PC fan? If not, don’t worry, we will train you!

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

 

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team!
Send your CV to: it-support@brs.email

 

About Us:

As a dedicated recruitment agency, working exclusively on this project, we offer full support for You to be successful in this role, including:

✔Professional CV upgrades

✔LinkedIn profile optimization

✔Interview coaching

 

We also have plenty of job opportunities across the UK, Europe, Australia, and New Zealand.

24Oct

IT Support Specialist – German speaking

IT Support Specialist – German speaking

Type: Full-Time, Permanent
Working hours: Mon-Fri 8.30am – 5pm
Company’s location in Maastricht area in the Netherlands (Office based)

*** Open for recent graduates too ***

Company Overview:

Join a rapidly growing IT hardware support company that specializes in custom-built computers and laptops for gaming. Our client is seeking tech-savvy individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

Are you passionate about technology? Do you have a knack for solving IT puzzles?
If you’re ready to embrace a dynamic role and consider a move to the Netherlands, this is the opportunity you’ve been waiting for.

As a 1st Line Technical Support Specialist, you’ll be at the forefront of customer satisfaction. Your role involves addressing a variety of technical challenges, from hardware and network issues to software troubleshooting. Join our team of experts dedicated to delivering top-tier product advice and support. At our customer-centric company, there’s no cold calling or high-pressure sales tactics. Instead, we focus on providing solutions to incoming inquiries and questions.

Responsibilities:

  • Provide exceptional customer service and expert product support, helping customers find the right solutions
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.

Requirements:

  • In-depth knowledge of computer hardware, including Windows operating systems. Familiarity with PC components such as processors, sound cards, and video cards, gaming.
  • IT studies background with skills in Windows, Active Directory, debugging, and fault diagnosis (a plus).
  • Previous experience in telephone support or online customer service (preferred). IT support experience would be advantageous
  • Proficiency in English is mandatory. Fluency in German
  • Knowledge of other languages like (Dutch or French or Polish or Portuguese or Spanish or Swedish or Danish) are bonuses.
  • Ability to work onsite at our Netherlands location (Maastricht area).
  • Eligible to work in the Netherlands.

Benefits:

  • Competitive salary range: €26,400 – €30,900 per annum.
  • Includes basic monthly gross of €2,200, 8% holiday allowance, and language allowance up to €200 per month.
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.

Have you ever built your own computer? Are you a gamer, a real PC fan?

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team!

it-support@brs.email

Job Types: Full-time, Permanent

Salary: €26,400.00 – €30,900.00 per year

Ability to commute/relocate:

  • Heerlen: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you comfortable commuting to this job’s location?
  • Are you happy to move to the Netherlands, in Maastricht area?
  • Will you now or in the future require sponsorship for employment visa status?
  • Have you ever built on your own PC?
  • Are you legally authorized to work in Netherlands?

Education:

  • High school or equivalent (Preferred)

Experience:

  • IT support: 1 year (Required)

Language:

  • German (Required)
  • English (Required)

Work Location: In person

Expected Start Date: 01/11/2023 / Immediately

About Brilliant Recruitment Solutions:

As a Recruitment Agency, we offer
✔Professional CV Upgrades,
✔LinkedIn Profile Optimization,
✔Interview Coaching, and
✔Job Opportunities across the UK, Europe, Australia, and New Zealand.

07Aug

IT Support – Tech Support | 1st Line Technical Helpdesk Specialist

IT Support Specialist – (Swedish or Danish / Italian or Spanish or Portuguese / French or Dutch or German / Polish speaking)

Location: The Netherlands

Type: Full-Time, Permanent

Working hours: Mon-Fri 8.30am – 5pm

Start date: Immediately

Company’s location in Maastricht area in the Netherlands (fully office based)

*** Open to recent graduates as well ***
Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking tech-savvy individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

Are you passionate about technology? Do you have a knack for solving IT puzzles? If you’re ready to embrace a dynamic role and consider a move to the Netherlands, this is the opportunity you’ve been waiting for.

As a 1st Line Technical Support Specialist, you’ll be at the forefront of customer satisfaction. Your role involves addressing a variety of technical challenges, from hardware and network issues to software troubleshooting. Join our team of experts dedicated to delivering top-tier product advice and support. At our customer-centric company, there’s no cold calling or high-pressure sales tactics. Instead, we focus on providing solutions to incoming inquiries and questions.

Responsibilities:
  • Provide exceptional customer service and expert product support, helping customers find the right solutions.
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.
Requirements:
  • In-depth knowledge of computer hardware, including Windows operating systems. Familiarity with PC components such as processors, sound cards, and video cards, gaming.
  • IT studies background with skills in Windows, Active Directory, debugging, and fault diagnosis (a plus).
  • Previous experience in telephone support or online customer service (preferred). IT support experience would be advantageous
  • Proficiency in English is mandatory. Fluency in at least one of the following languages (written and spoken): Swedish or Danish or Italian or Spanish or Portuguese or French or Dutch or German or Polish
  • Knowledge of other language is a bonus.
  • Ability to work onsite at our Netherlands location (Maastricht / Heerlen area).
  • Eligible to work in the Netherlands.
Benefits:
  • Competitive salary range: €26,400 – €30,900 per annum.
  • Includes basic monthly gross of €2,200, 8% holiday allowance, and language allowance up to €200 per month.
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.
Have you ever built your own computer? Are you a gamer, a real PC fan?

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team! Send your CV to: it-support@brs.email

About Us:

As a Recruitment Agency, we offer

✔Professional CV Upgrades,

✔LinkedIn Profile Optimization,

✔Interview Coaching, and

✔Job Opportunities across the UK, Europe, Australia, and New Zealand.

Learn more about our exciting Referral Program and how you can benefit from our recruitment services while helping others.

Referral Program

05Aug

IT support – 1st line (Italian or Spanish or Portuguese speaking)

IT Support Specialist – (Italian or Spanish or Portuguese Speaking)

Location: The Netherlands

Type: Full-Time, Permanent

Working hours: Mon-Fri 8.30am – 5pm

Start date: Immediately

Company’s location in Maastricht area in Netherlands (Office based)

*** Open to recent graduates as well ***
Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking tech-savvy individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

Are you passionate about technology? Do you have a knack for solving IT puzzles? If you’re ready to embrace a dynamic role and consider a move to the Netherlands, this is the opportunity you’ve been waiting for.

As a 1st Line Technical Support Specialist, you’ll be at the forefront of customer satisfaction. Your role involves addressing a variety of technical challenges, from hardware and network issues to software troubleshooting. Join our team of experts dedicated to delivering top-tier product advice and support. At our customer-centric company, there’s no cold calling or high-pressure sales tactics. Instead, we focus on providing solutions to incoming inquiries and questions.

Responsibilities:
  • Provide exceptional customer service and expert product support, helping customers find the right solutions.
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.
Requirements:
  • In-depth knowledge of computer hardware, including Windows operating systems. Familiarity with PC components such as processors, sound cards, and video cards, gaming.
  • IT studies background with skills in Windows, Active Directory, debugging, and fault diagnosis (a plus).
  • Previous experience in telephone support or online customer service (preferred). IT support experience would be advantageous
  • Proficiency in English is mandatory. Fluency in at least one of the following languages (written and spoken): Italian or Spanish or Portuguese.
  • Knowledge of other languages like (French or German or Dutch or Polish or Danish or Swedish) are bonuses.
  • Ability to work onsite at our Netherlands location (Maastricht area).
  • Eligible to work in the Netherlands.
Benefits:
  • Competitive salary range: €26,400 – €30,900 per annum.
  • Includes basic monthly gross of €2,200, 8% holiday allowance, and language allowance up to €200 per month.
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.
Have you ever built your own computer? Are you a gamer, a real PC fan?

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team! Send your CV to: it-support@brs.email

About Us:

As a Recruitment Agency, we offer

✔Professional CV Upgrades,

✔LinkedIn Profile Optimization,

✔Interview Coaching, and

✔Job Opportunities across the UK, Europe, Australia, and New Zealand.

Learn more about our exciting Referral Program and how you can benefit from our recruitment services while helping others.

Referral Program

31Jul

IT support – 1st line (Swedish or Danish speaking)

IT Support Specialist – (Swedish or Danish Speaking)

Location: The Netherlands

Type: Full-Time, Permanent

Working hours: Mon-Fri 8.30am – 5pm

Start date: Immediately

Company’s location in Maastricht area in Netherlands (Office based in Heerlen)

*** Open to recent graduates as well ***
Company Overview:

Join a rapidly growing IT hardware support company. Our client is seeking tech-savvy individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

Are you passionate about technology? Do you have a knack for solving IT puzzles? If you’re ready to embrace a dynamic role and consider a move to the Netherlands, this is the opportunity you’ve been waiting for.

As a 1st Line Technical Support Specialist, you’ll be at the forefront of customer satisfaction. Your role involves addressing a variety of technical challenges, from hardware and network issues to software troubleshooting. Join our team of experts dedicated to delivering top-tier product advice and support. At our customer-centric company, there’s no cold calling or high-pressure sales tactics. Instead, we focus on providing solutions to incoming inquiries and questions.

Responsibilities:
  • Provide exceptional customer service and expert product support, helping customers find the right solutions.
  • Deliver technical assistance to both new and existing clients.
  • Maintain accurate customer records in our system.
  • Facilitate payment processing, refunds, and exchanges.
  • Collaborate with production and administration departments when necessary.
Requirements:
  • In-depth knowledge of computer hardware, including Windows operating systems. Familiarity with PC components.
  • IT studies background with skills in Windows, Active Directory, debugging, and fault diagnosis (a plus).
  • Previous experience in telephone support or online customer service (preferred). IT support experience would be advantageous
  • Proficiency in English is mandatory. Fluency in at least one of the following languages (written and spoken): Swedish or Danish.
  • Knowledge of other languages like are bonuses.
  • Ability to work onsite at our Netherlands location (Maastricht area).
  • Eligible to work in the Netherlands.
Benefits:
  • Competitive salary range: €26,400 – €30,900 per annum.
  • Includes basic monthly gross of €2,200, 8% holiday allowance, and language allowance up to €200 per month.
  • Year-end bonus and additional perks, including product discounts.
  • Comprehensive training and personalized development plan.
  • Company-provided pension and health insurance.
  • On-site parking and a modern, multicultural office environment.
Have you ever built your own computer? Are you a gamer, a real PC fan?

Join our diverse team of tech enthusiasts in our brand-new office. Be a part of a welcoming and supportive workplace that values your expertise.

How to Apply:

If you’re up for the challenge, don’t miss out on this exciting opportunity. Apply now and become a vital member of our technical support team! Send your CV to: it-support@brs.email

About Us:

As a Recruitment Agency, we offer

✔Professional CV Upgrades,

✔LinkedIn Profile Optimization,

✔Interview Coaching, and

✔Job Opportunities across the UK, Europe, Australia, and New Zealand. Learn more about our exciting Referral Program and how you can benefit from our recruitment services while helping others.

Referral Program

29May

Customer Service Manager – Retail / Wholesale (ref: S07CSM)

Customer Service Manager – Retail / Wholesale

Company Description:

Our client is a highly reputable and customer-first brand, who distribute their products globally across 30 countries and pride themselves in exceeding customer expectations.

Overview:

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities:

Manager all customer contact via multiple channels (Email, Phone, Chat, etc.),
Directly manage 6 people, ensuring high levels of engagement, retention, and talent development.
Continuously look for ways to improve reporting on Customer Service Performance, and implement ways to ensure efficient processes, with service times and budget in mind.
Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
Establish performance benchmarks and hold team to those goals
Resolve customer conflicts and handle escalation procedures

Requirements:

Bachelor’s degree or equivalent experience
3+ years’ of customer service
Team leader experience
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
ERP system user

13Apr

Customer Service Representative (French/German/Italian or Spanish) – BR002

Our client is a UK-based company that is a leading provider of luxury home products across Europe. With a strong focus on customer satisfaction and product quality, they have earned a reputation for excellence in their industry. Their international team is dedicated to providing top-notch service and fostering a positive and collaborative work environment.