Customer Service – IT support (Italian speaking)

Company profile: IT support company (hardware)

Location: Heerlen, Maastricht area, The Netherlands

Type: Full-Time, Permanent

Working hours: Mon-Fri 8.30am – 5pm

Start date: Immediately

Fully office based

Salary: up to €31,000 per annum + RELOCATION support + training

*** Have you ever built your own computer? Are you a gamer, a real PC fan? We are looking for you! ***

Company Description:

Our client is a well-established and fast growing IT and Tech support provider across the UK and Europe who is seeking people with strong Technical backgrounds at their recently open Customer Center in Netherlands. They are providing specific training related to their CRM software and excellent career opportunities within the IT support and Customer Service team.

Overview:

As 1st line Tech Support you will be responsible to provide excellent customer service and handle various technical problems such as hardware, network or software issues. The customer service team is to provide efficient and effective product advice and support. In line with the policy nobody has to do cold calls or pressure customers, the team is taking care of incoming inquiries and questions.

Responsibilities:
  • Provide professional product support for the customers to find the right product and service what they need for
  • Give technical support for new and existing clients
  • Maintain customer records into the system
  • Process payments and refund or exchange procedures
  • Liaise with production and administration departments as the need arises.
Requirements:
  • Knowledge of computer hardware along with a Windows operating systems required.
  • IT studies a bonus (Windows, Active directory, debugging and fault diagnosis etc.).
  • Similar telephone support, online Customer Service experience would be a strong advantage.
  • Italian and English (written and spoken) required. Any European language proficiency is a bonus.
  • Able to commute and work onsite at the company’s location in Netherlands (Maastricht area)
  • You need to be fully eligible to work in Netherlands.
Benefits:
  • Salary is from €2400 / month: Basic is from € 2200 / month + Holiday allowance 8% + Language allowance up to €200 / month
  • + End of year bonus and other Benefits (Discount on products)
  • We are providing excellent training and personal development plan
  • Company pension and health insurance, free on-site parking.
  • We are a multilingual and multicultural company, we are building our new team in a brand new and trendy office. Very friendly and encouraging environment.

 

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